NORTIQ AI Cyber Incident Response

Case Study 1: Automating Customer Support

Company: A leading e-commerce retailer

Challenge: The company faced challenges with managing a high volume of customer inquiries, leading to longer response times and reduced customer satisfaction.

Solution: The retailer integrated OpenAI’s language models to develop an AI-powered chatbot capable of handling common customer queries and providing real-time support.

Outcome: The AI chatbot significantly reduced the workload on customer service teams by handling 70% of routine inquiries. This automation led to a 50% decrease in average response time and a noticeable improvement in customer satisfaction scores. The human agents were then able to focus on more complex issues, further enhancing overall service quality.